strenos-privacy

Strenos Support

Help, FAQ, and contact for the Strenos workout tracker.

Contact

We typically respond within 24–48 hours.

Frequently Asked Questions

How do I restore my purchases on a new device?

Open Strenos → Settings → Restore Purchases. You can also use the Restore button in the top-right corner of the paywall. Make sure you’re signed into the same Apple ID that made the original purchase.

How do I cancel my subscription?

In Strenos: Settings → Manage Subscription. This opens Apple’s native subscription manager where you can cancel auto-renewal. The subscription stays active until the end of the current period after cancellation.

Where is my workout data stored?

In your private iCloud database, encrypted by Apple. Strenos runs no servers and does not collect or share your data with third parties. See our Privacy Policy for details.

I bought Lifetime — why is it not showing as Active?

Tap Restore Purchases in Settings or on the paywall. If it still doesn’t appear, make sure you’re signed into the same Apple ID used at the time of purchase, and that the device has internet access. Email us if the issue persists.

Apple Health data isn’t syncing.

Open iOS Settings → Privacy & Security → Health → Strenos and make sure Heart Rate, Active Energy, and Workouts are enabled for both reading and writing.

Can I use Strenos without an account?

Yes. Strenos works fully offline on a single device. Sign in with Apple is optional and only enables cross-device sync via iCloud.

How do I delete my account and data?

In Strenos: Settings → Delete Account. This removes your local profile and clears your iCloud data. The action is permanent.

How do I export my workouts?

In Strenos: Settings → Backup. The app exports your full dataset as a JSON file you can save to Files, AirDrop, or email.

Found a bug? Have a feature request?

Email strenos.support@gmail.com with as much detail as possible — iOS version, device model, and steps to reproduce. Screenshots help.